Luck and Sales – are they connected?
Hello!
Sometimes when I calculate my monthly bonuses I start thinking – what if my bonuses are more (or less) than other Sales Department operator depends on luck or concurrence but not on my skills?
Have you ever chat to a prospective buyer who is really in a bad mood? When every your question or answer causes only annoyance to a person regardless of your politeness and proficiency level. Or should each salesman be a psychologist a little to be successful and pro?
For example, you were planning to start your own dating site on Monday. But on Sunday you broke off with your girlfriend as she was cheating on you. For sure, such a situation really sucks, but hey!
On the one part your mood cannot be OK when you are having some problems. But this is not the reason to cancel all your plans and intentions, does it?
So, this is Monday, you said to yourself: “I’ll be strong!” and typed “dating software” in Google. You’re trying to hold your own. And here you found the product you like. “Mmm… They even have a Live Chat there. Let me try” – you think.
And what a surprise – your call was accepted by a operator whose name is e.g. Anna – the same name your ex-girlfriend has. I’m not that well in all psychoanalytical aspects of human behavior but I bet you will be in a low spirits after the way thing happened. As bottom line – operator behavior can really easily disappoint you only reminding you about your ex and this will definitely reduce the software purchase possibility. Doesn’t matter that all her replies were prompt and she was fully conversant with the matter – she will remind you about bad things happened in your life and this can affect upon the purchase.
There can be a lot of real-world examples of the situations when mood can really make a lot of things. Even if your morning toast almost burned this can cause some bad attitude.
Well, sometimes I wish I was real pro in all that psychological stuff and was able to help people to settle the matters of their low spirits. But as I’m not a psychologist, the only thing that can really help me to make people forget ’bout their problems – is the product I sell. Sometimes I use to say that our software can really change our customers’ life – and I’m not telling lies as sometimes the best way to settle or forget all your problems is to start working at something new. And when it can help you make your own business and start earning money – isn’t it the best starting point of changing your life (or making it maximum perfect)?
Well, anyway I don’t know the answer to the question if there’s a portion of luck in my work or I just have a lot of things to learn – hope I’ll find the answer soon and let you know about that 
Look forward for my new entries.
Wish you good luck, more profits, always have a good mood and let your beloved be always honest-minded.
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